FAQ

1. Where are your products made?

Each Spark Maison piece is curated and finished with care.

We partner with trusted local and international makers to ensure high-quality materials, sculptural design, and timeless durability.

2. How long does shipping take?

Delivery times depend on your location:

Once your order ships, you will receive a tracking update.

3. How much is the shipping fee?

Shipping costs are automatically calculated at checkout based on your address.

We aim to keep delivery fees fair and transparent.

4. Do you accept returns?

Yes — if something isn’t right, you may return the item within 7 days of delivery as long as it is unused and in its original packaging.

Candles that have been lit cannot be returned.

For more details, visit our Return Policy page.

5. What if my item arrives damaged?

If your order arrives damaged, please contact us within 24 hours and include clear photos.

We will arrange a replacement or refund at no extra cost.

6. Can I exchange an item?

Yes, exchanges are available if the item is unused and the requested alternative is in stock.

Simply reach out to our support team for help.

7. Do you offer custom gift packaging?

Yes. Spark Maison orders are packed with care, and we offer elevated, minimal gift packaging upon request.

Just write to us before or after checkout.

8. What payment methods do you accept?

We offer secure payment options including:

All payments are processed safely and confidentially.

9. Do your candles have a scent?

Yes — each Spark Maison candle is crafted with refined fragrance oils designed to fill your space with warm, subtle elegance.

Details can be found on each product page.

10. How do I care for my candle?

To enjoy an even, clean burn:

11. How do I clean or maintain the candle holders?

Wipe gently with a soft dry cloth.

Avoid chemical cleaners to protect the finish and texture.

12. How can I contact you?

For any inquiries, we’re here to help.

Reach us at info.sparkmaison@gmail.com or through our social pages.